top of page

TERMS & CONDITIONS

 

  • 100% of invoice must be made before delivery.

  • Production will take place 10-14 working days for any customised products. If any longer it will be communicated (eg: Pre- Order Items).

  • We can courier to your door for an additional cost which needs to be paid with the invoice.

  • Unfortunately sometimes extra courier fees apply if the product is a bit bigger or in an outlying area- We will call you and let you know what the difference is before sending.

  • We will not be held responsible for any damages in transport.

  • We do however package our product/s with lots of protection & care to try make sure there are no damages via couriering.

  • Once the product has left our premises we take no responsibility for damages.

  • We do not do refunds or exchanges so please ensure you are sure of your order before placing it.

  • The prices we charge for using our services / for our products are listed on the website.

  • We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur.

  • Additional information about pricing and sales tax is available on the payments page.


PERSONALISATION/CUSTOMISATION
 

We do not accept returns or exchanges on any items that are deemed "late".

Items sometimes take longer than expected to manufacture due to unforeseen circumstances 
(Loadshedding, Water restrictions, Poor Internet Signal, an Increase in Peak Season Demand)
We will try our best to get any product to you within 21 business days and will try our best to communicate updates as often as possible.
Once the product has left our premises, we expect delivery to take place within 2 days by the courier. We cannot take any responsibility for late courier deliveries or loss of any item. It is the client's responsibility to follow-up with the courier company that will be stipulated once the tracking number email has been sent.
 

 

All custom-made orders are made especially for you and are therefore final sales. We cannot accept returns, cancellations or exchanges on custom orders unless there is a manufacturer flaw.

 

We do not offer cash refunds at all. 
Gift vouchers or replacements will be made. 

Please feel free to contact us with any queries at hello@writingthefuture.co.za

bottom of page